http://repository.rjt.ac.lk/handle/123456789/2835 2026-04-19T15:51:03Z http://repository.rjt.ac.lk/handle/123456789/2932 Touristic Destinations' Risk Perception and Revisit Intention in Sigiriya Area Herath, H.M.S.N.; Dissanayake, D.M.M.I. Scholarly attention on the perceived risk in tourism is emerging on the Sri Lankan context after the Easter Sunday Attack in 2019 and during the global outbreak of COVID-19. On the other hand, purchasing tourism products is inherently attached to uncertainties which ultimately lead to risks due to the service nature of the tourism industry. The determination of the risk perception of tourists towards a destination is beneficial for successful management of the destination. Therefore, this research intends to examine the impact of touristic destinations' risk perception on revisit intention of the tourists visiting Sigiriya; one of the most visited tourists destinations in Sri Lanka. The statistical population of the study consists of both domestic and inbound tourists who visited Sigiriya and sample of 100 visitors were selected conveniently during the months of February and March 2020. Correlation and regression analyses were used to analyze the data using SPSS software. The results revealed that four perceived risk dimensions; time risk, physical risks, financial risks and performance risk have a negative impact on revisit intention of tourists while physical risk contributes the highest in determining revisitation intention. It was further revealed that the socio- psychological risk does not have a significant impact on revisit intention to Sigiriya. The study produced some recommendations and implications for tourism destination managers and marketers. Accordingly, minimizing the perceived risk through; ensuring the food and beverage safety, empowering the relevant authorities to avoid stealing and snatching in the area, improving the effectiveness of the ticket issuing officers, establishing price standards for entrance tickets, improving the quality of public transport services, reducing traffic congestion, managing the tourism carrying capacity of the destination, conducting awareness programs and training programs for tourism service providers in the destination are highly recommended to increase the quality of the tourism services. 0008-01-01T00:00:00Z http://repository.rjt.ac.lk/handle/123456789/2931 The Impact of the Service Quality on Guest Satisfaction in Boutique Hotels with Special Reference to Matale District Yashodha, G.B.; Abeywickrama, K.T.N.P. Sri Lankan tourism and hospitality industry are rapidly developing after the end of the war in 2009. Sri Lanka reached highest tourist arrivals in 2017 which was about more than one point three million tourists. Because guests search more unique hotel experiences, nowadays boutique hotels have become the fastest- growing segment in the hotel industry in the world. But in Sri Lankan context there is no any development in boutique hotel sector in last six years amid the huge boost in the total tourism arrivals. Since hotel performance is affected to guest’s satisfaction significantly and since early researches have proved that service quality has a high impact on the guest satisfaction, this study was conducted to investigate the impact of service quality on guests’ satisfaction in boutique hotels with special reference to Matale district. 100 guests who visited eight boutique hotels located in Matale district during the period of 23rd December 2018 to 31st January 2019, were selected using convenient sampling technique as the sample of this study. The data were collected by using a structured questionnaire. The SERVQUAL model was used to measure the service quality. Descriptive statistics and regression analysis were used to analyze the data with the support of SPSS 21.0 version. The results revealed that the responsiveness and empathy dimensions do not have any significant impact on guest satisfaction. Tangibles, assurance and reliability dimensions have a significant impact on guest satisfaction. Therefore, researcher recommended to enhance the tangibles by increasing the appearance of aspects including physical facilities, hotel employees and material associated with the service. The assurance to be increased by developing, confidence of employees, safety and security of transactions, politeness and courteous of employees and competence of employees to answer guest questions. It is also recommended to enhance reliability by developing timeliness of service, problem solving interest, efficiency of service, consistency of service and accuracy of records. 0008-01-01T00:00:00Z http://repository.rjt.ac.lk/handle/123456789/2930 The Impact of Sustainable Hotel Practices Towards Guest Satisfaction and Re-Visitation Intention of Classified Hotels in Passikudah Area Arunappriya, K.G.U.A.; Dahanayake, S.N.S. The hotel sector was identified as an industry of which activities consist of a more impact on the environment. The increasing awareness and demand for environmental concern lead the hotels to implement sustainable practices to be competitive among other hotels in the long run. Still, there was no research conducted by anyone in the Passikudah area about this topic. So, this study has identified that particular gap and set guidelines for this. Hence, the purpose of this study was to investigate the impact of sustainable hotel practices towards guest satisfaction and revisitation intention of classified hotels. The quantitative approach was employed, and the data were collected through a self-administered questionnaire from 55 departure tourists of classified hotels. Convenience sampling technique was used to draw the sample. Both descriptive and inferential statistics were utilized to analyze data using SPSS software. Hypotheses were tested using multiple regression analysis. The result of regression analysis reveals that the waste management and energy management were positively and significantly impacted on the guest satisfaction whereas water conservation was not shown a significant impact on guest satisfaction. The energy management was positively and significantly impacted on revisitation intention though the waste management, and water conservation were not indicated a significant impact on the revisitation intention. Moreover, Guest satisfaction has a significant impact on the revisitation intention, and it acts as a mediator between sustainable hotel practices and revisitation intention. The results of the study conclude and recommend that if the hotels implement sustainable hotel practices in terms of waste management, water conservation, and energy management, the business operations can be enhanced effectively, which may eventually lead to a satisfied and loyal customer. 0008-01-01T00:00:00Z http://repository.rjt.ac.lk/handle/123456789/2929 The Impact of Push and Pull Travel Motivations on Tourist's Revisit Intention to Sri Lanka Wijesena, A.P.D.D.; Biyiri, E.W. International tourism allows national tourism industry to be more sustainable and through the tourism industry, the foreign currency inflows to monetary market of the country could be increased. One of the success factors of any touristic destination is the loyal tourists, who revisit the same destination. Thus, the primary purpose of this study is to examine the impact of Push and Pull travel motivations on international tourist’s intention to revisit Sri Lanka. Based on literature review, the pull factors of this study include Nature, Culture Attraction and Heritage, Adventure, Friendly People, Climate and the Push factors such as Relaxation and Recreation, Enhancing Relationship, Enhancing Social Status, Fulfilling Prestige and Escaping from Daily Routine were considered. Applying quantitative approach, primary data were collected from conveniently selected 100 foreign tourists in the Sigiriya tourist’s destination through a face-to-face questionnaire. The findings of the descriptive statistics suggest that tourists are intended to revisit Sri Lanka. Further, the results indicate that the Push-Pull factors have positive significant correlation with tourists’ revisit intention, which indicates that when the Push and Pull motivations increase, the revisit intention also increases. Moreover, the results of the regression analysis indicate that Pull factors such as Culture Attraction and Heritage, Friendly People and Climate of Sri Lanka significantly impact on tourists’ revisit intention. Therefore, it is recommended to the marketers to include Culture, Heritage, Climate and Sri Lankan people when promoting tourism targeting repeat tourists. Hence, findings reveal that motivations of tourists to travel Sri Lanka and provide practitioners and policy makers with a base to develop an effective strategy to improve the International tourism in Sri Lanka 0008-01-01T00:00:00Z