A Study on Satisfaction towards Online Learning among the Tourism & Hospitality Management Students during Covid 19 Pandemi

Abstract

Many higher education institutions in Sri Lanka are currently either offering online courses for their students or are planning such initiatives due to the Covid 19 crisis. Since, there was a sudden shift from traditional classroom teaching to online teaching, it is important to measure the satisfaction of the students in this new learning experience. Identifying and measuring the influence of various factors which determine the students’ satisfaction in the online teaching and learning experience is timely significant. Therefore, this study was carried out to examine the influence of interaction, internet self-efficacy, and self-regulated learning on tourism and hospitality management students’ satisfaction with online learning during the Covid 19 crisis. The sample for the study was selected from three state universities that offer Tourism and Hospitality Management Bachelor Degrees in Sri Lanka. A structured questionnaire was developed and distributed online. A total of 209 responses were received for the final analysis. Both correlation and regression analysis were employed to determine the contribution of predictor variables to student satisfaction. The findings revealed that all three variables were good predictors of student satisfaction while internet self-efficacy has the highest predicting power in determining the students’ satisfaction in the online learning process.