Silva, De P.H.M.P.; Wijekoon, M.G.N.D.S.K.; Wijerathne, P.G.S.D.T.
(Faculty of Management, Rajarata University of Sri Lanka, 2025-11-27)
AI chatbots have become an emerging trend in customer interaction, deployed across
mobile applications, websites, and digital service portals in Sri Lanka. However,
despite their availability, many customers continue ...