Impact of Social Media on customer Relationship Management (CRM) in the Sri Lankan retail banking sector

Samarasinghe, G.D.; Fernando, W.L.N.

dc.contributor.author	Samarasinghe, G.D.
dc.contributor.author	Fernando, W.L.N.
dc.date.accessioned	2022-04-18T09:44:56Z
dc.date.available	2022-04-18T09:44:56Z
dc.date.issued	2014-09
dc.identifier.citation	Journal of Management Matters Vol:01, No:01, 2014- September , (11-24pg)	en_US
dc.identifier.issn	1391-7099
dc.identifier.uri	http://repository.rjt.ac.lk/handle/123456789/4259
dc.language.iso	en	en_US
dc.publisher	Rajarata University of Sri Lanka	en_US
dc.subject	Customer Relationship Management	en_US
dc.subject	Retail Banking Sector	en_US
dc.subject	Social Media	en_US
dc.subject	Sri Lanka	en_US
dc.title	Impact of Social Media on customer Relationship Management (CRM) in the Sri Lankan retail banking sector	en_US
dc.type	Article	en_US