Mayunesan, N.; Samarathunga, W.H.M.S.; Dassanayake, D.M.C.
(Faculty of Management, Rajarata University of Sri Lanka, 2024-11-28)
The aviation industry plays a crucial role in the economic development of nations, and the
focus on enhancing service quality has become paramount for ensuring sustained
competitiveness. This study investigates the ...