Abstract:
Human capital serves as a beacon of any organization in the 21st century. Organizational
cynicism, a pervasive negative attitude towards one's workplace, has been recognized as
a significant factor influencing employee behavior and outcomes. In the last two dec ades, the global market has embraced Sri Lanka’s Rubber industry for its value-added
products. Since the Sri Lankan context is obsessed with an empirical in exploring the
organizational cynicism in the Rubber manufacturing sector, this research aims to ex amine the impact of organizational cynicism on the job performance of operational-level
employees within the rubber manufacturing industry, focusing on Gampaha District.
This study is deductive and quantitative, deploying a sample consisting of 170 opera tional level employees in the rubber manufacturing industry in the Gampaha District,
selected through the stratified sampling technique. Data were collected using an online
structured survey questionnaire and analyzed using SPSS (version 21). By deploying
Pearson Correlation analysis and Multiple Regression Analysis, four hypotheses of the
study were tested and three hypotheses were accepted. The thorough investigation of
these hypotheses collectively confirms the detrimental influence of organizational cyni cism on the job performance of operational-level employees in Sri Lankan Rubber man ufacturing firms. Two facets of cynicism—cognitive, and behavioral—exerts a distinct
yet interconnected role in mitigating job performance while the affective component was
removed from the model. These revelations advocate for a paradigm shift in organiza tional strategies, urging managers to not only address the visible symptoms but also
delve into the root causes of cynicism
