Nawarathna, P.G.S.S.; Pushpakumara, W.M.P.G.R.
(Rajarata University of Sri Lanka - Faculty of Management Studies, 2021-06-10)
In today’s world Total Quality Management (TQM) is a vastly using technique to improve the performance of the organization. Previous empirical pieces of evidence prove that service quality is a big issue of the government ...