Browsing 4th National Research Symposium on Management (NRSM-2021) by Subject "Service quality"

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Impact of Service Quality on Customer Satisfaction in State Banks in Sri Lanka: Reference to Ratnapura District

Kahangama, N.K.B.S.; Weerasooriya, W.M.R.B (Rajarata University of Sri Lanka - Faculty of Management Studies, 2021-06-10)

The banking sector is one of the major and fast growing sectors in the economy. Banks deliver various banking services to the customers while giving a significant contribution to the economic development of the country. ...
Relationship of Service Quality and Customer Satisfaction in PublicBank Services: Reference to Kuruwita Area

Jayasekara, W.G.M.D; Suraweera, S.M.B.L (Rajarata university of Sri Lanka-Faculty of Management, 2021-06-10)

For any case of industry or economic development, the banking sector plays an essentialrole. Further, the service sector, including commercial banking, clearly controls the nerve point of any economy's industrial ...

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