Abstract:
Satisfied employees are the key factor to achieve a higher level of performance in
both the private and public sectors. Job satisfaction can be considered a crucial
factor that affects employee performance as well as organizational success. It
adversely impacts the economic growth of the county while reducing the Gross
Domestic Product of the country. According to the Sri Lankan context most of the
studies are revealing that the level of job satisfaction of public sector employees in
Sri Lanka. It is not at in satisfactorylevel except in few public sectors. This study
focuses to test the level of job dissatisfaction of the Gramaniladhari officers in
Pathahewaheta Divisional Secretariat and while finding affecting factors for that
and how it impacts the work performance of these officers. Theresearcher selected
one secretariat area with the expectation of expanding the scope future. This
research was based on the quantitative research method and primary data were
collected through a self-administrated questionnaire under the convenience
sampling technique (due to COVID-19 situation). 56 questionnaires were
collected fromthe 65 Gramaniladhari officers. Data were analyzed using SPSS 25
version. Correlation analysis and multiple regression analysis were used to
examine the relative impact of job dissatisfaction on the work performance of
Gramaniladhari officers. The study revealed that all the job dissatisfaction
attributes mentioned below were negatively affected to the work performance of
Gramaniladhari officers and it included four factors as less payment, less
recognition and appreciation, fewer opportunities for promotion and less
technologyadaption and training significantly impact the work performance. The
government should try to maximize Gramaniladhari officers’ job satisfaction
attributes in order to obtain better results. And future researchers can investigate
the situation by expanding the research sample by considering other geographical
areas while having a look at other government professional organizations.
