Impact of Service Quality (SQ) on Passenger Satisfaction: Empirical Study Based on Passenger Baggage Handling Section (PBHS) in Sri Lankan Air lines

dc.contributor.author	Sandaruwan, A.G.N.
dc.contributor.author	Pathmini, M.G.S.
dc.date.accessioned	2017-03-14T12:08:44Z
dc.date.available	2017-03-14T12:08:44Z
dc.date.issued	2015
dc.identifier.citation	3rd International Research Symposium Part 11 -2015, Faculty of Management Studies (440-450pg)	en_US
dc.identifier.issn	2235-9710
dc.identifier.uri	http://repository.rjt.ac.lk/handle/123456789/735
dc.language.iso	en	en_US
dc.publisher	Rajarata University of Sri Lanka	en_US
dc.subject	Baggage Handling	en_US
dc.subject	Passenger Satisfaction	en_US
dc.subject	Serquval Model	en_US
dc.subject	Service Quality	en_US
dc.subject	Sri Lankan Airlines	en_US
dc.title	Impact of Service Quality (SQ) on Passenger Satisfaction: Empirical Study Based on Passenger Baggage Handling Section (PBHS) in Sri Lankan Air lines	en_US
dc.type	Article	en_US