Abstract:
The COVID-19 pandemic has profoundly transformed the delivery and learning
processes of higher education in Sri Lanka. While global research has widely
examined online learning, empirical evidence from Sri Lanka’s higher education
sector, particularly in the post-pandemic period, remains limited. This study examines
how awareness and utilization of e-learning platforms influence the academic
satisfaction of management undergraduates in state universities in the Western
Province. It explores dimensions such as self-awareness of usage, promotion of e learning among peers, facility availability, and user comfort. A quantitative research
design was adopted, and data were collected from 260 randomly selected respondents
through a structured and validated questionnaire. Analysis was conducted using SPSS
version 25.0, and measurement scales demonstrated strong reliability. Findings reveal
that comfort and confidence in using e-learning technologies, along with self awareness of usage, are key predictors of academic satisfaction. The study highlights
the significance of user confidence, infrastructure readiness, and curricular
integration in fostering effective technology adoption in higher education. It further
suggests that universities should prioritize targeted training, improved infrastructure,
and systematic curriculum integration to enhance student satisfaction and
engagement through e-learning
