Abstract:
Abstract - COVID 19 turned the entire world upside down and especially the traditional
teaching and learning process was attacked. Almost all the educational institutes in the
world transformed to the online teaching and learning process with the pandemic. Libraries
also changed their traditional mode and adopted online education. Most of the Libraries
focused on the digital literacy concepts to uplift the services by conducting awareness
sessions, maintaining e-repositories, issuing online reference materials to patrons, etc. This
research has analyzed the effectiveness of library contribution for the online teaching and
learning process during the pandemic. The Library Management System of the Rajarata
University of Sri Lanka had been chosen for selecting relevant parameters to measure
effectiveness. Mainly, Requests for course materials, Library repository hits, Patron
participation for the online awareness sessions were considered to measure the
effectiveness. Further, an Online feedback form had been generated to collect patron
feedbacks about the online awareness sessions and provided services based on selected
parameters, i.e.: Responsiveness, Ease of Finding through Online Public Access Catalogue,
Supportiveness of Library staff. Finally, the effectiveness of the provided services has been
analyzed from the collected data using descriptive statistics concepts. The obtained results
showed a 55% level of effectiveness in the library contribution for the online teaching and
learning process in the Rajarata University of Sri Lanka during the COVID 19 pandemic.
