CUSTOMER EXPECTATIONS AND SATISFACTION: AN ANALYSIS OF NEGATIVE CUSTOMER REVIEWS ON TRIPADVISOR FOR CLASSIFIED  HOTELS IN WESTERN PROVINCE

dc.contributor.author	Kaludewa, N.S.
dc.contributor.author	Abeywickrama, K.T.N.P.
dc.date.accessioned	2023-11-27T03:57:32Z
dc.date.available	2023-11-27T03:57:32Z
dc.date.issued	2023-11-16
dc.identifier.citation	2nd International Research Symposium on Management 2023	en_US
dc.identifier.issn	2950-7472
dc.identifier.uri	http://repository.rjt.ac.lk/handle/123456789/6374
dc.language.iso	en	en_US
dc.publisher	Faculty of Management Studies Rajarata University of Sri Lanka	en_US
dc.subject	Classified hotels	en_US
dc.subject	customer expectations	en_US
dc.subject	customer satisfaction	en_US
dc.subject	online reviews	en_US
dc.subject	trip advisor	en_US
dc.title	CUSTOMER EXPECTATIONS AND SATISFACTION: AN ANALYSIS OF NEGATIVE CUSTOMER REVIEWS ON TRIPADVISOR FOR CLASSIFIED HOTELS IN WESTERN PROVINCE	en_US
dc.type	Article	en_US