CUSTOMER EXPECTATIONS AND SATISFACTION: AN ANALYSIS OF NEGATIVE CUSTOMER REVIEWS ON TRIPADVISOR FOR CLASSIFIED HOTELS IN WESTERN PROVINCE

CUSTOMER EXPECTATIONS AND SATISFACTION: AN ANALYSIS OF NEGATIVE CUSTOMER REVIEWS ON TRIPADVISOR FOR CLASSIFIED HOTELS IN WESTERN PROVINCE

Kaludewa, N.S.; Abeywickrama, K.T.N.P.
URI: http://repository.rjt.ac.lk/handle/123456789/6374
Date: 2023-11-16

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